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Captioning Complaints Against Amazon

December 2012 - At the end of December, several disability organizations, referred to collectively as the “Consumer Groups,” filed an informal complaint with the Federal Communications Commission (FCC) alleging that Amazon.com, Inc. (Amazon) repeatedly violated the FCC Internet Protocol (IP) closed captioning rules, 47 C.F.R. § 79.4. Under the Twenty-First Century Communications and Video Accessibility Act (CVAA) enacted in 2010, television shows and videos available online are required to provide captions and increase accessibility for all individuals, including those with disabilities. The Consumer Groups allege that Amazon fails to meet this responsibility, as it “does not caption programs in a timely manner after posting the videos.” The Groups recommend that the Commission enforce the maximum penalty on Amazon and require Amazon to comply immediately with IP closed captioning rules. 

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The Rehabilitation Engineering Research Center for Wireless Technologies is sponsored by the National Institute on Disability, Independent Living, and Rehabilitation Research (NIDILRR) of the U.S. Department of Health and Human Services under grant number 90RE5007-01-00. The opinions contained in this website are those of the Wireless RERC and do not necessarily reflect those of the U.S. Department of Health and Human Services or NIDILRR.