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Netflix Enters Consent Decree with National Association of the Deaf

October 9, 2012 — A consent decree was entered into by plaintiffs National Association of the Deaf (NAD), Western Massachusetts Association of the Deaf and Hearing Impaired, and Lee Nettles and the defendant Netflix, Inc. (Netflix). The Consent Decree [Case No. 11-30168-MAP] ends the allegations that Netflix Netflix violated Title III of the Americans with Disabilities Act (ADA) due to inadequate provision of closed captioning on “Watch Instantly” streaming video programs.  In addition to the $40,000 Netflix will pay NAD, the agreement outlines additional terms to ensure increased access to Netflix for individuals that are deaf or hearing impaired. These include: provision of Conforming Captions or subtitles on 90% of Netflix On-demand Streaming Content by September 2013 and 100% of content by September 2014; adding Conforming Captions within 30 days to On-demand content added from September 2014 to September 2015, within 15 days by September 2015 and within 7 days by September 2016; and training of Netflix customer service representatives to address questions regarding captioning issues.          

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