November 2013 — The Federal Communications Commission (FCC) released a Public Notice [DA 13-2177] highlighting the new procedures for filing complaints regarding the accessibility of “advanced communications services and equipment, Internet browsers built into mobile phones, and telecommunications services and equipment.” The new procedures follow two recent CVAA mandates which require advanced communications systems and equipment and internet browsers on mobile phones to be accessible to people with disabilities. The complaint procedures allow individuals to contact the company directly with accessibility issues or to contact the FCC Disability Rights Office, which will work with the individual and the company to try and resolve the accessibility issue. Informal complaints may now only be filed after the individual has contacted the FCC Disability Rights Office to request dispute assistance. For additional information concerning a company’s accessibility customer care representative, consumers are encouraged to visit http://apps.fcc.gov/rccci-search/search.action or to call 202-418-2517 (voice) or 202-418-2922 (TTY).
FCC Revises Complaint Procedures for Resolving Accessibility Issues
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The Rehabilitation Engineering Research Center for Wireless Technologies is sponsored by the National Institute on Disability, Independent Living, and Rehabilitation Research (NIDILRR) of the U.S. Department of Health and Human Services under grant number 90RE5007-01-00. The opinions contained in this website are those of the Wireless RERC and do not necessarily reflect those of the U.S. Department of Health and Human Services or NIDILRR.