New Rules for Speech-to-Speech Calling Services

July 2013 — The Federal Communications Commission (FCC) released a Report and Order and Further Notice of Proposed Rulemaking (FNPRM) in the Matter of Speech-to-Speech and Internet Protocol (IP) Speech-to-Speech Telecommunications Relay Services [CG Docket No. 08-15] and Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities [CG Docket No. 03-123]. The Order adopts rules to increase the minimum amount of time that a Communications Assistant must stay with a call from 15 to 20 minutes, allow speech-to-speech (STS) users the option to mute their voice to other parties on the call, and ensure that users who dial 711 (the Telecommunications Relay Service dialing code) are able to easily access a STS communications assistant.  The FNPRM is seeking comment on additional aspects of the STS relay service.  Specifically, the FCC notes that the service is under-utilized, despite outreach efforts, and seeks comment on replacing the “current per-minute outreach subsidy to STS providers” with a “national outreach STS coordinator.”  In addition, the FCC seeks comment on whether rules should be adopted to ensure “consumer eligibility, registration and verification,” and if STS providers should be required to allow users to create a caller profile outlining their “preferences for call handling.” Comments are due 30 days after publication in the Federal Register and reply comments are due 45 days after publication in the Federal Register.