New Rules for Text-to-911

May 17, 2013 —The FCC released a Report and Order [FCC 13-64] regarding the roll out of text-to-911, specifically requiring wireless carriers as well as providers of text messaging services to provide a “bounce-back” message to consumers who attempt to use text-to-911 but where the service is unavailable or the text is unable to be transmitted. Text-to-911 is currently available in a limited number of areas, but will become more widely available as more areas transition to Next Generation 911.  Therefore, the FCC notes that to “reduce the risk of a person sending a text message to 911 in an emergency and mistakenly believing that 911 authorities have received it,”  the reply message will tell the consumer that their message was not received and provide “directions to use another means to contact emergency services.” The rules become effective June 28, 2013.