FCC Opens ASL Videophone Line

June 2014 – For the first time, the Federal Communications Commission has launched a service they are calling the “ASL Consumer Support Line.” This video-based support line will engage deaf and hard of hearing consumers who communicate through American Sign Language (ASL). Prior to this, the deaf and hard of hearing community was only able to communicate via relay services or through a complaint form that could be filed online. Now, these consumers will be able to use their videophones and a ten-digit number to connect to ASL Consumer Specialists during regular business hours, Monday through Friday. Beyond being able to file formal complaints, this service will allow consumers to ask questions related to “telecommunications relay service (TRS), closed captioning and access to emergency information on television, and general telecommunication matters, such as slamming, Do-Not-Call telemarketing violations and broadband services.” To access this service, citizens who rely on ASL can call 844-FCC-ASL (844-432-2275) or 202-810-0444 between 10AM and 5:30pm (EST) Monday through Friday.